We do not offer an exchange on jewellery unless a shipment is damaged in transit. Our jewellery is handcrafted and each piece is one of a kind. Once we receive the return courier we will do a Qc check for scratches and quality and if it passes then we will offer an exchange or store credit. If you wish to exchange or return a bag for store credit then please make sure we are informed within 12 hours of receiving the product. Our bags are all handcrafted in responsibly sourced leather and jute. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email If the style doesn't suit you, we can offer you a one-time use store credit voucher valid for 3 months provided the piece is unworn and intact with all the tags and labels.
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